Returns & Exchanges

At Onyx Coffee Lab, we strive for perfection in every roast, but if you are not satisfied with your purchase, we offer returns on brewing equipment and exchanges for coffee quality concerns. Due to the perishable nature of roasted coffee, we cannot accept returns on opened bags but will work with you to find a flavor profile you love.

Return Process

• 1.
  Contact Support

  Email our customer experience team within 30 days of your purchase with your order number and a brief explanation of the issue.

• 2.
  Review Eligibility

  Our team will verify if your item is eligible for a return; please note that brewing gear must be in its original, unused packaging to qualify for a full refund.

• 3.
  Ship Your Item

  Once approved, securely package your item and use the provided prepaid shipping label to send the product back to our Rogers, Arkansas roasting facility.

• 4.
  Receive Refund or Credit

  After we inspect the returned item, we will issue a refund to your original payment method or apply a store credit for your next coffee subscription.