Frequently Asked Questions
Everything you need to know about our sourcing, roasting, and shipping.
How fresh is the coffee when it ships?
We roast to order Monday through Friday. Your coffee is typically shipped within 24 hours of roasting to ensure you receive the peak flavor profile and maximum freshness.
Do you offer international shipping?
Yes, we ship our coffee beans and merchandise worldwide. Shipping rates and delivery times vary by country and are calculated at checkout.
Can I return coffee if I don't like the taste?
As coffee is a perishable food product, we cannot accept returns on roasted coffee. However, if there is an error with your order or a quality issue, please contact us so we can make it right.
Are your coffee beans ethically sourced?
Absolutely. We practice 'Terroir-Driven' sourcing and maintain direct trade relationships with our producers, often paying significantly above Fair Trade premiums to ensure sustainability and quality.
Do you provide grind options for your coffee?
To preserve the aromatic compounds and freshness, we recommend purchasing whole bean coffee. However, we do offer various grind settings for most of our coffees if you do not have a grinder at home.
How should I store my coffee once it arrives?
Keep your coffee in a cool, dry place away from direct sunlight. Our bags are equipped with a one-way valve and a resealable zipper which is perfect for short-term storage.